Our Air/Car/Hotel Team is dedicated to assisting you with all your TPI booking engine inquiries about air, hotels, and rental cars. We specialize in air group ticketing, service fees, providing guidance on GDS access, booking, and ticketing.

Email: ACH@tpionline.com

Call: 407-331-3888 ext. 8502

Booking Engine

Fares are not guaranteed until ticketed. To ensure ticketing has taken place, be sure you receive an email from our Air/Car/Hotel Team containing the invoice and ticket number(s).
Please ensure you have entered the correct TPI Advisor Code (provided via email when you joined) without the dashes, to avoid delays in the ticketing process and possible cancellation, without notice, of your booking(s). Entering anything else but your TPI Advisor Code will cause delays and an additional fee, and the system may not be able to process the transaction. Our Air/Car/Hotel Team is not responsible for fare changes.
There are various advanced purchase time limits for air tickets. It's essential to understand the advanced purchase details and fare rules outlined in the reservation's conditions and clearly communicate this information to your client, as you may be purchasing a highly restricted fare.
You have the option to charge a service fee when using this tool. If you are not charging a fee, please leave the field blank; do not enter "0.00." If you are charging a service fee, please enter the total amount for all passengers on this booking. Remember, you can always apply a service fee later if needed.
If you book an airline ticket after 11 PM (ET), it will be issued the next business day. Our Air/Car/Hotel Team is not responsible for fare changes.
While domestic air is usually not commissionable, TPI has proudly negotiated many air contracts to provide you with a profitable commission when booking international airfare. Airline contracts are complicated; sometimes, we cannot calculate commission without contacting the airline. TPI will do its best to obtain accurate information about the commission. If we cannot calculate the commission promptly, TPI reserves the right to issue the ticket to protect the price, and the commission will not be paid or added later.
Do not assume you have 24 Hours to issue airline tickets. We process ticketing every hour in the order reservations are received. Our Air/Car/Hotel Team is not responsible for fare changes due to tickets issued passing the ticketing time limit from the airline.
We cannot accept credit cards with an international billing address or cards not assigned to a live person. Ex: NetSpend cards, newly opened accounts with “New Customer” as a cardholder, gift cards, airline credit vouchers, tickets from another agency that were not purchased initially under our IATA, etc., as we are not able to validate these payment methods
An $8 ticketing fee will be applied per PNR for all air bookings booked using the TPI booking engine, and this fee will be deducted from your Commission Statement. Please note that this fee does not apply to hotel or car bookings made without an air reservation. TPI's Air/Car/Hotel Team is not responsible and cannot provide travel documentation/immigration information/advice. Please refer to the following links for information regarding:
- US Passports/Visas Click Here
TPI's Air/Car/Hotel team issues tickets Monday - Friday, 9:00 AM to 6:00 PM ET. If you have any issues with a reservation outside of these hours, you will need to contact our after-hours service at 888.886.4693 (fees apply).

TPI reserves the right to revoke ticketing capabilities at any time.

TPI does not accept cash, checks, or commission deductions for airline tickets - only credit cards. Required Credit Card Information for all Airline Tickets must be documented and contained inside the PNR (Passenger Name Record).

Credit Card Number
Expiration Date
Cardholder Billing Address
Passenger Phone Number
Cardholder Phone Number (if different from passenger)
CVV Number
- Amex - 4 digits on the front of the card
- MC/Visa/Disc. - 3 digits on the back of the card
If any of the above required information is not provided, the PNR is rejected (not ticketed), and a PNR Non-Compliance Fee of $15.00 will be assessed to you. If rejected, TPI will notate the PNR, we will remove it from our ticketing queue, and notify you by email. If you do not receive an email with ticket numbers, it is presumed that your PNR was not ticketed, and it is your responsibility to follow up with TPI for an explanation.

Our Air/Car/Hotel Team is not responsible for charging a deposit or full payment for hotel rooms. You will need to contact the specific property for answers related to payment/reservation issues, change of arrival or departure dates, and/or commission issues and special requests.
Please make sure you read the rules of the room rate you are booking, as some rates may not be refundable, and our Air/Car/Hotel Team will not be able to credit/refund your client's card.
Commissionable rates are typically 10% of the nightly rate, not including taxes, but some rates are not commissionable.
Any special discount rates, such as AAA, AARP, Corporate, or Travel Advisor, may require documentation or ID to be presented at check-in. Please ensure you inform your client accordingly.

3rd Party Credit Cards - Example: A mother purchases a ticket for her child, or a boyfriend buys a ticket for his girlfriend.

TPI will accept a 3rd party credit card from your customer with the following conditions:

Before ticketing, TPI must have a Credit Card Authorization Form and a front/back copy of the credit card. Go to Air/Car/Hotel > Credit Card Authorization > One Time Use. Save the form on your computer, upload the form and the front and back copy of the credit card by clicking the button “Secure Upload”.
The card must be signed, and the signature must match the completed Authorization form.
Accepting Cash/Check from a Customer - Example: Your customer pays you cash or by check for an airline ticket. Because TPI does not accept cash or checks for tickets, you should use your personal or business credit card to pay TPI for the airline tickets.

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Service	Point and Click Pricing	GDS User - Advisor Process	GDS User - ACH Team Process
Exchange - Basic	$10.00	$0.00	$10.00
This fee will apply if an advisor requests an exchange on an unused airline ticket. The advisor is responsible for building a new PNR and submitting the Exchange Form.
Exchange - Extended/Partial	$25.00 / $40.00	$0.00	$25.00 / $40.00
This fee will apply if an advisor requests a PARTIAL exchange on an unused airline ticket. The advisor is responsible for building a new PNR and submitting the Exchange Form. $25.00 per ticket with fare breakdown. $40.00 No fare breakdown
Exchange - Non-Compliance Fee	N/A	$25.00	N/A
This fee will apply to advisors processing their own exchanges incorrectly. When an exchange is noted as "Error" in IAR and TPI must correct the mistake to process the ARC report. The same fee will apply to advisors who process their own Exchanges but fail to complete and submit the Exchange Form within same day of issuing the ticket.
Exchange - Due to Voluntary Schedule Change	$10.00	N/A	$10.00
This fee will apply if an advisor requests an exchange on an unused airline ticket due to a voluntary schedule change. The advisor is responsible for building a new PNR and submitting the Exchange Form.
Void	$10.00	$0.00	$10.00
This fee will apply when an advisor requests an airline ticket be voided by completing and submitting the Void Form.
Void - Non-Compliance Fee	N/A	$15.00	N/A
This fee will apply to GDS advisors who process their own voids but fail to complete and submit the Void Form within same day of issuing the ticket.
Refund - Basic	$10.00	$0.00	$10.00
This fee will apply when an advisor requests an airline refund by completing and submitting the refund form.
Refund - Partial	$25.00 / $40.00	$0.00	$25.00 / $40.00
This fee will apply if an advisor requests a PARTIAL refund or the fare needs to be manually calculated by TPI. The advisor is responsible for providing the fare breakdown, the penalty (if applicable), and submitting the Refund Form. $25.00 per ticket with fare calculation. $40.00 w/o
Refund - Non-Compliance Fee	N/A	$15.00	N/A
This fee will apply to GDS advisors who process their own refunds but fail to complete and submit the Refund Form within same day of issuing the ticket.
Booking Fee (Per PNR)	$8.00	N/A	N/A
This fee will apply when an advisor uses the Point and Click Booking Engine to book an air reservation.
TPI Advisor Code Missing/Service Fee Incorrect	$15.00	$15.00	N/A
This fee will apply when an advisor uses the Point and Click Booking Engine to book a reservation and fails to enter the advisor code correctly, if the advisor enters 0.00 if not charging a fee, or if the advisor is building PNRs and does not transfer their profile.
Double Interface/Improper Invoicing	N/A	$15.00	$15.00
Entries not invoiced, repeated invoicing or improper invoicing, service fees not invoiced, adding segments (car/hotel, etc.) to a PNR, not segment selecting new segments when re-invoicing, not removing accounting lines before re-invoicing - These ignored entries involve extensive ARC changes. All PNR policies must be followed.
Cancellation of HX Segments	N/A	$25.00	$25.00
This fee will apply if an advisor fails to cancel a reservation within the time limits given by the airline for ticketing, and the airline cancels the booking due to no payment received, making the segments HX/Inactive. This fee also applies for duplicate reservations/Churning.
Manual Approval Codes	N/A	$100.00	N/A
TPI does not allow the use of manual approval codes. Any transaction processed with such, without a supervisor's approval, will be voided and the fee charged.
Incorrect E-REN	N/A	$25.00	N/A
Applies to electronic REN forms that are completed incorrectly.
Report Fee	$15.00	$15.00	$15.00
This fee will apply when a Back Office Corporate Standard report is requested.
Customized Report Fee	$15.00	$15.00	$15.00
This fee will apply when a Back Office Corporate customized report is requested.

The Air/Car/Hotel point-and-click booking engine is optimized for quick and easy searches and bookings. To access the booking engine, please read all the terms and instructions carefully. When using this tool, you do not need to submit a sale via Suitcase. All bookings are automatically invoiced and posted to your commission statement within 7-10 business days after the ticketing/invoice confirmation is emailed to you.

After you complete your booking through our booking engine, you will receive a reference number. Please note that you will not receive an email immediately after making your booking. Instead, you will receive a confirmation email once we have issued your ticket or processed your hotel or car reservation, which typically takes about 1 to 3 hours.

If you tried booking an itinerary, and you are getting an error, or the flights that you would like to book are not pulling, please email ach@tpionline.com during regular business hours, and we will help you. Make sure you include all the information necessary for us to create your reservation such as: Airline, flight numbers, city pairs, booking class of service, arrival and departure times, type of fare (refundable or not refundable) and total price including taxes. We would also need the passengers' names (as it appears on the government picture ID that will be presented at the airport), dates of birth, gender and passenger's email address and phone number (for Airline purposes).

Due to the complexity of the requests and to avoid common mistakes, the Air/Car/Hotel team cannot assist over the phone.
Credit card forms would need to be uploaded using our secure portal: Click Here
While using this tool, you DO NOT need to submit a sale via TPISuitcase. All bookings will be automatically invoiced and posted to your commission statement within 7-10 business days of the ticketing/invoice confirmation being sent to you.

If you cannot find the flights that you would like to book or if you need to book a complicated itinerary, please email ACH@tpionline.com including the following details:

Passenger Information:

Full Name (Please specify first name/middle name/last name - names must match the government picture ID that will be presented at the airport)
Date of birth (Please spell the month, example 03MAR79)
Gender
Passenger email address and phone number (for Airline purposes)

Flight Information:

Airline
City Pairs
Flight numbers
Arrival and departure times (for each flight segment).
Booking Class (letter of the booking class) IMPORTANT

Fare:

Type of fare (Basic Economy, Economy, Premium, Business, First)
Price including taxes.

By providing these specific details, we can utilize our Global Distribution System (GDS) more effectively to match and retrieve accurate flight information tailored to your preferences.

Before accessing the booking engine, please read carefully all the terms above. The Booking Engine Link can also be found on the left-hand side of the home page in “Tools”:

Access Booking Engine

Contracts are now available directly from the Partner page. You can find the airline you need in the left menu under All Partners.

Go to All Partners
Click the Magnifying Glass in the top right to search for the airline you want.
Look for the link under "Contract PDF" and click it to view the file.

Note: As our contracts are always subject to change, we would ask that you DO NOT download the PDFs to refer back to later. It may no longer be valid when you need to use it the next time.

While TPI does not have a direct commission contract with all airlines, you may find some contracts available via CCRA as well.

You can use the TPI Credentials to these contracts via the link below. ARC/IATA: 10504292 - Pseudo City/SID Code/Office ID: mco1s2101

View Additional Contracts

Charging Service Fees

As a valued travel professional, your expertise is the reason clients come to you. They trust you to navigate the complexities of travel, save them time, and provide unbiased recommendations. Service fees are an essential tool that help you grow your business, increase your commissions, and ensure you are working with clients who truly appreciate the value you offer.

Service fees are not only designed to enhance your earnings but also to attract clients who are genuinely interested in purchasing travel services from experienced professionals. By charging a service fee, you can focus on providing high-quality, personalized service to clients who recognize the worth of your expertise.

Your clients don't have the time to compare fares across multiple airlines, research destinations, or plan itineraries on their own. They seek your advice because you save them time, offer insider knowledge, and make their travel planning effortless. The service fee is a small price to pay for the time and money you help them save.

It's important to understand that service fees are not only applicable when a booking is made. In fact, you can also charge a consultation fee for the valuable information and expert advice you provide, whether the client ultimately books a trip or not. Whether you're guiding them on where to go, helping them plan an itinerary, or offering detailed advice about destinations, your time and knowledge are valued

Travel Planners International manages the processing of service fees, which will appear on the customer's credit card as “Travel Agency Services.” Please inform your client about this to prevent any disputes with their credit card company due to the unfamiliar name. If a client disputes a service fee, we will deduct the total fee along with the ARC chargeback fee from your commissions. All service fees processed through this page are commissionable at your commission percentage.

Here's and example of what the charge may appear as.

Date		Description	Amount
December 26	Travel Agency Services -Airlines Reporting Corportation	Travel Agency Services -Airline	$100.00
Pending	3000 Wilson BLVD STE 300 ARLINGTON VA 22201	Card Entered Manually - [First Name , Last Name]
	703-816-5106

To ensure clarity and transparency, the service fee will be listed as a separate charge from whatever travel products you are selling—whether its airfare, car rentals, hotel stays, or any other travel-related services. This makes it clear to clients that the service fee is for the valuable time and expertise you dedicate to them, separate from the costs associated with the actual bookings. By setting clear expectations with clients about service and consultation fees, you ensure that your time and expertise are respected and valued.

When processing a service fee of $20.00 or more with a credit card, a 3.5% processing fee is taken out of the commission and your commission agreement percentage also gets deducted.

Example: $100.00 - 3.5% fee= 96.50 x 70% (or your %) = $67.55.

If the service fee is $19.99 or less, a $0.70 processing fee is taken out of the commission.

Service fees are at your discretion, but make sure to charge a reasonable amount. TPI limits these fees to $500; if you wish an increase, you'll need approval from TPI Management. To request an increase, please email ACH@tpionline.com, including the amount of your proposed service fee and the reason for the request (e.g., Group) and the invoice numbers related to your request. Platinum and Diamond Levels can charge up to $1,000.

Please know we have the right to question large amounts due to ARC restrictions when using this service. Questionable service fees will not be processed without further verification.

We only accept major credit cards as payment for service fees, and we do not accept foreign credit cards.

View Form

Forms

Please complete this form when your clients need to do an exchange on an airline ticket purchased through TPI.

Contact the airline to ensure the old airline ticket (the ticket being exchanged) is eligible for an exchange.
Change fees may apply, and you must provide that information on the form.
Build a new reservation with the same carrier in a new PNR.
Use one form per ticket/passenger.
If the exchange is due to a name correction, please add all details in the additional comments box including waiver codes, and any other instructions given by the airline.

Example: Original Name: First name: John Middle Name: Arnold Last Name: Smith
New Name: First Name: John Middle Name: A Last Name: Smith.

Airline Penalty Amount: You must call the airline/carrier to verify the exchange penalty. If the old ticket fare is higher than the new ticket fare, you must verify if the residual amount can be used towards the exchange penalty.

For partial exchanges, you MUST include the fare breakdown of the unused portion of the ticket, including taxes.

If the exchange has been processed incorrectly for any reason and TPI must make changes, the extended advisor assist fee will be charged.

GDS Users Only

Failure to submit this form on the day the exchange is processed will result in a non-compliance fee again your commission
Partial exchanges usually require an update of the fare. You must complete the manually store faire before submitting the exchange form
Failure to store the fare will constitute and extended advisor assist fee. The fare calculation must be correct or the exchange will be rejected by the ACH Team and sent back to you.

TPI will process exchanges up to 30 minutes before closing time (TPI closes at 6:00 PM ET Monday-Friday). Forms received within 30 minutes before closing are processed the next business day. If your traveler requires this exchange to be completed to make a flight leaving today, you must call TPI immediately after submitting this form. This is still outside the 30 minutes prior to closing time.

Click the button below to access the Airline Ticket Exchange Form

View Form

It is your responsibility to contact the airline directly to make sure the ticket being refunded is eligible for a refund and to confirm if there are any airline penalties. GDS USERS ONLY - It is your responsibility to cancel the itinerary once the refund has been processed.

Please complete this form to request an airline ticket to be refunded. All refunds must be requested by Friday 5:30 PM ET to be included in the ARC report for that week. Once you have submitted the refund form, you will receive an email confirming your request. Use only one form for each passenger/ticket on the PNR that is being refunded.

Click the button below to access the Airline Ticket Refund Form.

View Form

VOIDS ARE ONLY AVAILABLE FOR TICKETS ISSUED WITHIN 24 BUSINESS HOURS. Exchanges can only be voided the same day they are processed for MOST airlines. Some airlines do not allow voids of exchanges at all.

Once you have submitted the void form, you will receive an email confirming your void. If you do not receive an email confirming your void request within 24 business hours of submitting the void form, please email the ACH Team.

Use one form for each passenger/airline ticket on the PNR that needs to be voided.

TPI will process voids up to 30 minutes before closing time which is 6:00 PM ET Monday - Friday.

View Form

This Form has been removed. Please use the standard Airline Ticket Exchange Form.

VOIDS ARE ONLY AVAILABLE FOR SERVICE FEES ISSUED WITHIN 24 BUSINESS HOURS. IF IT HAS BEEN MORE THAN 24 HOURS SINCE YOU CHARGED THE SERVICE FEE, PLEASE SUBMIT A REFUND FORM. If you request a refund of a service fee, please note that the 3.5% processing fee is not refundable.

Once you have submitted the service void form, you will receive an e-mail confirming your void.

If you do not receive an email confirming your void request within 24 business hours of submitting the void form, please contact the ACH department.

Use one form for each passenger/service fee on the PNR that needs to be voided. Please put all information on this form.

TPI will process voids up to 30 minutes before closing time which is 6:00 PM ET Monday - Friday.

View Form

First, you'll need to decide which type of authorization you want to complete.

Continuous Use One Time Use

Once you've downloaded the form and completed it with an original signature (Digital Signatures will not be accepted), scan and save the document to your computer.

You should then be able to upload using the button below.

Secure Upload

GDS Information

Please note that TPI requires intermediate level experience (2 years) on a GDS for access to be granted. Due to a large volume of requests, we are asking that agents allow 7-10 business days for a response once all paperwork has been received.

The monthly usage fee for the GDS software is $20.00 per month and will be added to your total TPI monthly fee and charged to your credit card on file. You will receive complete information to install the GDS software the day the request process has been completed.

As part of your acceptance of these terms and conditions, you hereby authorize Travel Planners International (TPI) to conduct a comprehensive criminal background check, a credit check, as well as an industry reference check. Furthermore, you authorize Travel Planners International to conduct follow-up, random checks at will, if deemed necessary.

Travel Planners International reserves the right to deny your GDS set up based on the findings of said checks, as well as inhibit your GDS access once established. The monthly GDS usage fee is subject to change during the term of this agreement. If the monthly GDS usage fee changes, TPI will provide you with 30 days' notice sent by email to your registered email address. Additionally, TPI reserves the exclusive right to terminate your business relationship with TPI without cause at any time.

A connection to the internet utilizing an internet service provider is required and not included with the software. You shall not copy, reproduce or duplicate the software. You shall limit access to these services to those who are trained and have authorized access. You shall take all necessary precautions to prevent the unauthorized operation or use. You assume all responsibilities and liabilities caused by either authorized or unauthorized operation of the services while in their care custody and control, including debit memos and credit card chargebacks. TPI is not responsible or liable for any direct or indirect loss of business or inconveniences resulting from malfunctions, failures, downtime or maintenance of any hardware, software, telephone lines, cable lines, intranet, internet, or other communication devices. The software is provided by third party vendors or suppliers and is not the responsibility of TPI. Neither party shall be responsible for downtime, delays, software failures, or nonperformance caused by acts of God or governmental authority, strike or labor disputes, breach of contract by suppliers, or any other cause beyond the reasonable control of that party.

You agree to these terms and conditions, the rules of the Airline Reporting Corporation, as well as those of the Apollo, Amadeus, Sabre and/or Worldspan Software License Agreement.

To get GDS Access, you will need to submit the following forms:

Order Form (Electronic)

GDS Access Application

Access Application Addendum

Personal Information Form

Form	Fee (Non-Refundable)	Delivery
Order Form	-	Electronic
GDS Access Application	79.95	Mail
Access Application Addendum	-	Mail
Personal Information Form	39.95	Mail

If you already have GDS access and you would like to give access to your subagent, the only form that you need to complete is the PIF form and the price would be the same, $20.00 a month per access.

Each person listed in the ownership section (any owners, partners, shareholders, LLC members, officers, directors and intended GDS users including Associate Agents) of the GDS Access Application must complete the PIF.

Once all forms have been received, TPI will contact you by telephone within 5-7 business days to ascertain your GDS experience and complete the request process.

Amadeus

Not compatible with Microsoft Edge. Cannot be downloaded on a Macintosh Computer.

View Preparation PNR Requirements

View Invoice Formats

Amadeus Support - Steps to contact the Amadeus Support Desk for assistance

Login into Amadeus
On the top right, Click on Search Solutions, learning, and Support.
Click on Get Support
Enter what you need assistance with
Now, you can choose a support option.
Arrow down on Call us - and it will provide you with the phone number and access PIN (valid for 30 min)

Sabre

View Preparation PNR Requirements

View Invoice Formats

Sabre Support: Steps to contact the Sabre360 Support desk for assistance:

Login into Sabre
Go to FINDER
Click on Contact Us.
Select the product - Sabre Red 360
Select a reference.
Type a subject.
Type preferred language
Click Next
Add a Brief Description
Click Next
Select Call Back
Select YES to monitor the call.
Enter the phone number you want them to reach you at and click Submit

Support Cases are being managed in the order they are received, we ask you please do not open more than one Case for the same topic, since this will only delay the response time due to duplicates

Using manual credit card approval codes for any transaction in a GDS will greatly increase the chances of receiving debit memos. Therefore, TPI does not allow the use of manual approval codes. Any tickets issued with manual approval codes will be voided immediately.

TPI does not allow the use of any international credit cards for any reason. NO EXCEPTIONS!

When any government or military fare is issued, the government or military ID must be on file or submitted when the ticket is issued. The ticket will be voided if no ID is submitted or on file. NO EXCEPTIONS!

If you are a booking engine user and the schedule change is less than 15 minutes, TPI will accept the schedule change and send you an email advising your new schedule. If you are a GDS user, the schedule changes are placed in your personal queue.

Discount coupons of any kind are NOT ALLOWED. TPI does not process any coupons or certificates for airline tickets.

Should you receive a debit memo, a $10 processing fee will be charged, with the exception of commission related debit memos.

When TPI receives a Debit Memo, the ACH Manager will send an e-mail to the responsible agent with all the information such as: amount, airline, ticket number, record locator and the reason given by the airline for the debit memo.
If you wish to dispute the debit memo with the airline, you must do so within ten (10) days of receiving the email. Please respond by indicating your intent to dispute and include your statement. Most carriers require disputes to be processed through Memo Manager. Memo Manager is a program within ARC/IAR and only management has access to Memo Manager. The dispute will then be placed in Memo Manager for the carrier to process and you will be notified of any updates.
If you receive more than six (6) debit memos in a yearly quarter, ticketing capability privileges may be suspended
If the memo is not paid and not in dispute, your GDS privileges may be suspended until the debit memo is paid in full.
If you receive a chargeback due to switching credit cards, ticketing capability privileges may be removed. If a second chargeback occurs due to switched credit cards, your GDS may be removed.
TPI will deduct the full amount of the debit memo from your monthly statement.
If you are communicating with the airline in dispute of the debit memo, TPI will hold off payment to the airline until further notification of the outcome from the airline. If the airline complies with your request and the debit memo is no longer valid, TPI will reimburse your monthly statement for the total of the debit memo once notice is received in writing or via Memo Manager. No exceptions will be made.

A chargeback is a charge that is returned to a payment card after a customer successfully disputes an item on their account statement or transactions report. A chargeback may occur on debit cards or on credit cards. Chargebacks can be granted to a cardholder for a variety of reasons and can be initiated by either the merchant or the cardholder's issuing bank.

A chargeback can be considered a refund since it returns the funds taken from an account through a prior purchase. It differs from a voided charge, which is never fully authorized for settlement.

Charges can be disputed for many reasons, such as:

A cardholder being charged by a merchant for items they never received
A merchant duplicating a charge by mistake
Mistaken charges caused by a technical issue
Fraudulent charges from credit or debit card information that has been compromised

Disputing a potential chargeback can be challenging. It requires time to dispute the charge with a customer service representative and may also require a receipt or proof of transaction. In the case of fraudulent charges, banks are usually highly supportive in researching and issuing chargebacks in a situation where a card number has been compromised. Other chargebacks may be more complicated. In cases of fraud, you will need to contact your bank directly. However, many other disputes can be resolved by contacting a merchant directly, rather than requesting a chargeback through your bank.

A chargeback occurs when a payment is returned to a debit or credit card after a customer disputes a transaction. A customer may dispute a transaction due to a duplicate charge, merchandise that was never received, or fraudulent charges. A chargeback is generally initiated by the cardholder's issuing bank, though it may also be initiated by the merchant.

Chargebacks come with fees, which are usually paid by the merchant. In cases other than fraud, you may be able to resolve the dispute by contacting the merchant directly.

ARC incurs a fee to offset the costs of handling the processing and collection of TASF transactions that are rejected and/or charged back. Generally, this fee includes:

Each rejected or charged back MCO (or Agent's Choice TASF) will be assessed a fee of $35.00 and it will be added to the amount of the transaction. The amount of the transaction and the handling fee will be deducted from your account with TPI as ARC will deduct this total from TPI s designated ARC bank account.

The rejection and chargeback handling fee applies to those TASF transactions that were either rejected or charged back by the credit card company on or after January 1, 2009.

ARC will refund the handling fee for those rejected or charged back TASF transactions that are ultimately reversed by the credit card company.

Acknowledgement

As an Independent Contractor with TPI, you are ultimately responsible for any chargebacks due to credit card fraud. Our policies and procedures are here to minimize these risks and are not guaranteed to eliminate this risk. Please use due diligence when working with NEW customers paying by credit card. The excitement of a new customer potentially earning you big commission is certainly not worth a chargeback of several thousands of dollars. Remember, the fraud usually originates with a NEW customer, not your loyal past customers. Our new procedure is additional protection for TPI and yourself. TPI is aware of all scams that are affecting our Industry - especially related to airline ticket transactions. This new procedure will help safeguard you and TPI when it comes to these types of transactions. Your cooperation in gathering this additional information when it comes to transacting an airline ticket is greatly appreciated and will ultimately protect our organization from future theft and fraud. Please understand that all credit card fraud originates when a thief steals a credit card number and uses this to purchase tickets for themselves or another individual. Therefore, it is imperative that we closely monitor and police all credit card transactions including obtaining more information from the traveler and/or cardholder. We are not here to inconvenience you or burden you by asking for more information, as we are here to help you grow your sales and safeguard all parties including your business and ours.

The following ticketing rules apply for all airline tickets issued by and through TPI (ARC 10504292) originating through the following GDS systems - Amadeus, Sabre, Galileo/Apollo, and Worldspan and our booking engine.

After Hours Support

Call: 888-886-4693 (For use while in country) or 818-575-4313 (For use while traveling internationally)

Reminder: There are fees associated with calling After Hours Support

For after-hours support on Air/Car/Hotel bookings, TPI is contracted with Reservation Center, Inc., based in Agoura Hills, CA. Reservation Center is intended to give your client a “security blanket” no matter where they travel and ticketing services for you outside of our normal operating hours. It is not a tool for you to use for researching or checking prices. They will book your client's air reservations in case of emergencies, make changes to existing reservations and assist in any way possible. The fees for this service are detailed in the link below. These fees are deducted from your monthly commission. Reservation Center is open 24 hours, and you are provided with our exclusive 800 number that you can give to your clients. If you have demanding corporate accounts, this is the service that will keep them loyal to your agency.

Please know fees apply per call in addition to the type of service needed.

Amadeus E-Power Air/Car/Hotel Booking Engine: E4292
Sabre: SVY29
Apollo: A1TM8
Worldspan: P627

Prices are subject to change. Fees are deducted from your monthly statement

Service	Fee
Ticketing	$15.00 per ticket request
Exchanges	$29.00 per exchange
Voids	$10.00 per voided ticket request
International Surcharge	$19.50 per itinerary
(MCO) Miscellaneous Charge Order	$12.00 per MCO
Calling to Create, Edit, or Obtain information about a reservation.	$25.00 per PNR per call.
Exchanges Requiring Authorization	$40.00 per exchange request

Air Groups

Find the airline that meets the needs of your group. If you don't know where to start, you can use our booking engine to have an idea of prices, itinerary and flight times. Google flights is another alternative or any other online tool.
Before contacting the airline to get a quote and signing a contract, please contact our ACH department by phone or e-mail (ach@tpionline.com) to make sure we can issue your group with the airline of your choice. Some airlines are restricted.
Contact the airline's group department and get rates. Make sure you understand the rules of your contract. Keep in mind the following:
- Deposit: Clarify with the airline whether a deposit is required for group bookings. While a deposit may be mentioned in the contract, it is common practice that if TPI is issuing the tickets, the airline usually does not require a deposit.
- Be sure to advise the airline that TPI will be issuing the group. (Some airlines are restricted for TPI to issue groups, if that is the case, you will have to issue the group directly with the airline and if so, group total will not count towards your sales.)
- United Airlines: PreferredAccounts@United.com; or 800-426-3311. If you do not use this contact and use the non-preferred phone number or email, your group will be subject to a 24-hour ticketing policy and may need to pay a group deposit, which is not required if you use the correct preferred accounts contact.
- Delta Airlines: Phone: 1-844-201-9356 / email: DSSPremiumGroups@delta.com.
- American: 800-221-2255 / aagmt.internet@aa.com
- Lufthansa: 1-866-954-4768 / groupsales@dlh.de.
TICKETING: All groups must be ticketed within the TPI/Airline ticketing time limit. (Groups are issued in Amadeus GDS - Pseudo/Office ID: MCO1S2101)
One day before the scheduled ticketing date:
- STEP 1: Request the airline to release the record for ticketing.
- STEP 2: Please complete the Group Air Ticketing Form .(1 Form for each PNR)
  - Up-to-date itinerary (make sure there have not been any schedule changes)
  - Any special instructions for ticketing from the airline. (Example: Ticket designator, tour code, endorsement if applicable)
- STEP 3: Submit passenger information, by completing this Excel file (CLICK HERE) and submit via a secured portal using this link: Travel Planners International (sharefile.com). You will be required to enter your name and email address before uploading any documents. Instructions on how to upload the Excel file can be found at the bottom of this page. Instructions on how to complete and submit the Excel file can also be found at the bottom of this page. Save the Excel file using the following format: "GroupName_AdvisorCode_Airline_PNR_departuredate.xlsx". If you have multiple PNRs, you will need to send one Excel file per PNR, or add tabs to the same Excel file with one list per PNR on each tab. If you choose to add tabs to the Excel file, please name each tab with the respective PNR number.
After completing steps 1 - 4:
- You will receive an email with the names of all passengers for you to verify that they are spelled correctly and you will also need to contact the airline to make sure they can see the names on their end and request the ticketing instructions.
- Once the names have been verified by you, we are ready to issue your group.
- We will then issue the tickets for your group, and you will receive an invoice with all the names of the passengers, fare, itinerary details, and ticket numbers.

Important

The only acceptable form of payment is credit card.

You are responsible for canceling the group, reducing or adding seats, changing flights or dates, by contacting the airline prior to penalties or at any time. You will need to notify our ACH Department immediately in writing about any changes and sending an updated contract.

You are responsible for assigning seats for your group.

Most carriers will provide you with a ticketing letter which includes the fare quoted and tax breakdown. Please make sure you forward this letter immediately to our ACH Department, as it is usually only valid for 24 hours. If the carrier does not provide a ticketing letter, you are responsible for obtaining the tax breakdown and all fare information before ticketing and submit it on the “Group Ticketing Form” to the Air/Car/Hotel department.

Here's a step by step guide to completing the excel sheet. Instructions - Submitting Passenger Info

As an added security measure, use this secured link to upload the completed Excel containing applicable payment details. You will be required to enter your name and email address before uploading any documents using this secure portal: Secure Upload - Air Group Passenger Information

Group ticketing fees will be deducted from the agent's commission statement.

Per Ticket Fee	$2.00
This fee applies for each passenger/ticket issue within an Airline Group.
Per PNR Fee	Based on timing outlined below
The minimum fee is $25.00 per PNR, which can increase up to $200 per PNR depending on how close we are to the airline's ticketing deadline when we issue your group:
7 or more Business Days Before Airline's Ticketing Deadline	$25.00 / PNR
6 Business Days Before Airline's Ticketing Deadline	$50.00 / PNR
5 Business Days Before Airline's Ticketing Deadline	$75.00 / PNR
4 Business Days Before Airline's Ticketing Deadline	$100.00 / PNR
3 Business Days Before Airline's Ticketing Deadline	$125.00 / PNR
2 Business Days Before Airline's Ticketing Deadline	$150.00 / PNR
1 Business Day Before Airline's Ticketing Deadline	$175.00 / PNR
Same Day of Airline's Ticketing Deadline	$200.00 / PNR
It is mandatory to schedule the day you want the airline group to be issued.

When you need access to a specific Airline, please check the Portal URL and Portal Instructions sections first under ‘Partners’. These will show you how to get access correctly. Some Airlines may offer free access or self-registration, so we may not have specific information for those. Others, you may have to call or email them directly.

For access to American Airlines and Lufthansa Groups portal, please send a request to ACH@tpionline.com Make sure to include your Legal name, Advisor’s code, email address, and telephone number.

All the information added to the group ticketing form must match the information in the airline contract. If there are any discrepancies your group will not be issued. In addition, if you cannot find the information that is being requested in the group ticketing form in the airline contract, please contact the airline to get the information. Ex: baggage allowance is important information needed to issue the airline tickets, if you cannot find it in the contract, contact the airline to get the information. DO NOT ASSUME, if the wrong information is given the airline might issue a debit memo.

If any special instructions for ticketing are given by the airline, please add them under “Special Instructions” field.

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C.O.R.E.